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Our refund and return policies

Refund and Return Policy

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Overview

At Ds Divine Design Studio, we are committed to ensuring your satisfaction with our handcrafted creations. If you find yourself unsatisfied with your purchase, we offer a straightforward return and refund process. Please familiarize yourself with our policy below:

Return Eligibility:

• • Items must be in their original, unused condition with all tags and packaging intact.

• • Returns must be initiated within 14 days of receiving the order.

Return Process:

• • To initiate a return, kindly contact our dedicated customer service team at [customer service email/phone number], providing your order number and details.

• • Our team will guide you through the return process, issuing a return authorization and providing shipping instructions.

Refunds

• • Upon receiving and inspecting your returned item, we will process the refund to the original payment method.

• • Please allow up to 10 business days for the refunded amount to reflect in your account.

Exchanges:

• • Unfortunately, we do not facilitate direct exchanges. If you wish to exchange an item, please initiate a return and place a new order.

Return Shipping:

• • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Damaged or Defective Items:

• • If you receive a damaged or defective item, please contact us immediately, providing photos and a detailed description. We will arrange for a replacement or issue a refund.

Cancellations:

• • Cancellations are accepted within 24 hours of placing the order. Once the order is processed, cancellations may not be possible.

For any further assistance or inquiries regarding your return and refund, please reach out to our customer service team. Thank you for choosing Ds Divine Design Studio – we value your trust in our handcrafted products.